Shipping Information

We ship through Australia Post daily.  All orders over *$AUD200.00 will not be charged for regular postage (only orders to be shipped within Australia) and all orders over $100.00 are sent registered mail.

When you place your order, if the stock is available, it will be posted the next working day (unless stated otherwise on the website). If the items you order are not in stock, we will email you and inform you of the delay. Your credit card will not be debited until the items are ready for postage.

Payment & Ordering Options

We accept payment by credit card (Mastercard & Visa ) bank transfer, cheque, paypal & money order. Items paid for by bank transfer, cheque or money order will be posted when payment is received and cleared. Please note that sale items will only be held for 5 working days, if payment (or notification of payment) is not received, items will be returned to stock.

We are happy to accept phone/fax orders. If you'd like to place your order in this manner, please go to our contact page for further information. 

Refund/Returns Policy

If the items you ordered have been damaged in transit, please contact us. You must keep the original damaged packaging and we will send you details on how to return the items.

If you changed your mind after you've received your order, we can organise a store credit but the items must be in their original packaging and unused.  We cannot accept returned yarn that has been used.

If your order has been dispatched incorrectly, we will replace the items at our cost.

We are here to help you. So if you have any concerns about an order, or you just want further information please don't hesitate to contact us.

Please Note: We do not refund books, patterns or needles unless they have been damaged in transit.

Promotions & Sales

Promotion discount codes cannot be used in conjunction with already discounted items.
 

Currency

All items on this site are listed at the Australian dollar amount and include Goods & Services Tax (GST).  If you are purchasing outside Australia please click the international prices button which will give you the Australian dollar amount without GST

*Please note that the free shipping option is only valid with the original order and does not include order add-ons or the cumulation of orders placed separately.